At 28 Mars Casino, your privacy is not simply a legal obligation — it is a core value that underpins everything we do. This comprehensive 28 Mars Casino privacy policy explains exactly how we collect, process, store, and protect your personal data when you use our platform at 28marscasino-aussies.com. We operate in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the European Union General Data Protection Regulation (GDPR). Whether you are registering a new account, enjoying our 4,000+ games, or processing a withdrawal, you can trust that your personal information is handled with the highest standards of data security and confidentiality.
Identity of the Data Controller
28 Mars Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, we are responsible for all decisions regarding your user data — what is collected, why it is collected, and how long it is retained. If you have any questions about our data protection practices, you may contact our dedicated Data Protection Officer (DPO) at [email protected]. We respond to all privacy enquiries within five (5) business days.
Personal Data We Collect
28 Mars Casino collects several categories of personal data in order to provide a safe, legal, and enjoyable gaming experience. The table below summarises the main categories, examples, and the purpose for which each is collected.
| Category | Examples | Purpose |
|---|---|---|
| Identification data | Full name, date of birth, nationality, government-issued ID | KYC verification, account creation, age verification (18+) |
| Contact data | Email address, phone number, residential address | Account management, communication, regulatory compliance |
| Financial data | Payment method details, transaction history, deposit/withdrawal records | Payment processing, AML compliance, fraud prevention |
| Gaming activity data | Game history, session times, bet sizes, win/loss records | Service improvement, responsible gambling monitoring |
| Technical data | IP address, device type, browser type, operating system, cookies | Security, fraud detection, personalisation |
| Communication data | Live chat logs, email correspondence, support tickets | Customer support, dispute resolution, quality assurance |
| Sensitive data | Self-exclusion status, responsible gambling tool usage | Responsible gambling compliance, player protection |
| Third-party data | Information from payment providers, identity verification services | Fraud prevention, KYC/AML obligations |
We collect personal information directly from you (via registration forms, deposits, and support contacts), automatically (through cookies and tracking technologies), and from trusted third-party partners such as payment processors and identity verification providers. 28 Mars Casino data collection is always proportionate and limited to what is strictly necessary for the stated purposes.
How and Why We Process Your Data
The 28 Mars Casino data processing activities are carried out on the following lawful bases:
- Contractual necessity: Processing your personal data is required to create and manage your player account, process deposits and withdrawals, and deliver the gaming services you have requested.
- Legal obligation: We are legally required to verify your identity (KYC), monitor transactions for money laundering (AML), and report suspicious activity to relevant authorities under Curaçao licensing requirements and Australian legislation.
- Legitimate interests: We process certain user data to prevent fraud, ensure platform security, improve our services, and personalise your experience.
- Consent: For marketing communications, cookies beyond strictly necessary ones, and optional personalisation features, we rely on your explicit consent, which you can withdraw at any time.
Specifically, 28 Mars Casino processes your personal information for the following purposes:
- Account creation, verification, and management
- Processing deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer
- Compliance with KYC/AML legal requirements before first withdrawal
- Fraud detection and information security
- Responsible gambling monitoring (deposit, bet, loss, and session limits; cooling-off periods; self-exclusion)
- Customer support via live chat (24/7) and email (reply within 12 hours)
- Marketing and promotional communications (with your consent)
- Service improvement, analytics, and personalisation
28 Mars Casino Cookie Policy
Our 28 Mars Casino cookie policy explains how we use cookies and similar tracking technologies on 28marscasino-aussies.com. A cookie is a small text file placed on your device to help us deliver a better, more personalised experience. The table below outlines the categories of cookies we use:
| Cookie Type | Purpose | Duration | Consent Required? |
|---|---|---|---|
| Strictly necessary cookies | Enable core site functions: login sessions, security tokens, payment flow | Session / up to 1 year | No (required for operation) |
| Analytical cookies | Track aggregate usage statistics to improve site performance (e.g., Google Analytics) | Up to 2 years | Yes |
| Functional cookies | Remember your preferences: language, currency (AUD), game history, UI settings | Up to 1 year | Yes |
| Marketing cookies | Deliver targeted promotions and bonus offers relevant to your interests | Up to 90 days | Yes |
You can manage your cookie preferences at any time via our Cookie Consent Centre, accessible from the footer of every page. You may also configure your browser to reject or delete cookies; however, disabling strictly necessary cookies will affect site functionality. For more detail on our cookie policy, please contact us at [email protected].
Sharing Your Data With Third Parties
28 Mars Casino may share your personal data with carefully selected third parties, always subject to strict data protection agreements and only to the extent necessary:
- Payment providers: Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks require certain user data to process transactions securely.
- Identity verification services: Third-party KYC partners verify your identity documents to comply with our legal obligations.
- Regulatory authorities: We may disclose personal information to Curaçao gaming authorities, the Australian Transaction Reports and Analysis Centre (AUSTRAC), and law enforcement when legally required.
- Technology partners: Game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, and Microgaming may receive limited technical data to deliver their games within our platform.
- Analytics providers: Anonymised or pseudonymised user data is shared with analytics services to help us improve our platform.
We do not sell your personal information to third parties for their own marketing purposes. All third-party recipients are bound by contractual obligations that ensure the same level of data security and confidentiality that 28 Mars Casino applies internally.
International Data Transfers
Because 28 Mars Casino is operated from Curaçao and uses cloud-based infrastructure, your personal data may be transferred to and stored in countries outside Australia. Whenever such transfers occur, we ensure adequate safeguards are in place — including standard contractual clauses approved by relevant data protection authorities — so that your data protection rights are not diminished. You can request details about specific international transfer mechanisms by contacting our DPO at [email protected].
Data Security Measures
Protecting your personal data is a top priority at 28 Mars Casino. Our information security framework includes:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS technology, ensuring data security at every step.
- Firewalls and intrusion detection: Advanced network security tools monitor and block unauthorised access attempts in real time.
- Secure data storage: Data storage systems are hosted in ISO-certified data centres with restricted physical and logical access.
- Access controls: Only authorised 28 Mars Casino personnel with a legitimate need can access your user data, and all access is logged and audited.
- Regular security audits: Our systems undergo periodic independent security assessments and penetration testing.
- RNG certification: Random Number Generators used in our 4,000+ games are certified by independent laboratories to ensure fairness alongside data security.
Despite these robust measures, no digital platform can guarantee absolute information security. If you suspect your account has been compromised, contact our support team immediately via live chat or at [email protected].
Data Retention Periods
28 Mars Casino data storage practices follow a clear retention schedule. We keep your personal information only for as long as is necessary to fulfil the purposes outlined in this policy or as required by law:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account data (name, email, DOB) | Duration of account + 7 years | Legal obligation, dispute resolution |
| Financial transaction records | 7 years from transaction date | AML compliance, Australian tax law |
| KYC verification documents | 5 years from account closure | Regulatory requirement |
| Gaming activity logs | 5 years | Responsible gambling, dispute resolution |
| Customer support communications | 3 years | Quality assurance, dispute resolution |
| Marketing preferences | Until withdrawal of consent | Consent-based processing |
| Analytical/technical logs | Up to 2 years | Security monitoring, service improvement |
Once the applicable retention period expires, your personal data is securely deleted or irreversibly anonymised, ensuring ongoing confidentiality.
Your Privacy Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, as well as the GDPR where applicable, you have a comprehensive set of privacy rights with respect to the personal data held by 28 Mars Casino. Your 28 Mars Casino privacy rights include:
- Right of access: You may request a copy of all personal information we hold about you, free of charge, within 30 days of your request.
- Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. Log in to your account or contact us at [email protected].
- Right to deletion (erasure): You may ask us to delete your personal information where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
- Right to restriction of processing: You may request that we temporarily stop processing your user data while you contest its accuracy or the lawfulness of processing.
- Right to data portability: Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
- Right to object: You may object to processing based on legitimate interests, including profiling and direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of your privacy rights, contact our DPO at [email protected]. We will respond within 30 days. If you believe your data protection rights have been violated, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or via 1300 363 992.
Children's Privacy
28 Mars Casino strictly prohibits access by anyone under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will immediately delete that data and close the account. If you believe a minor has registered at 28 Mars Casino, please contact us at [email protected] without delay. Our responsible gambling tools — including parental controls, deposit limits, and self-exclusion — help prevent underage access.
Responsible Gambling and Your Privacy
Certain personal data relating to your responsible gambling activities — such as self-exclusion status, deposit limits, loss limits, session limits, and cooling-off periods — is classified as sensitive data and afforded additional protection under 28 Mars Casino data protection policies. This information is used exclusively to protect your wellbeing and to meet our regulatory obligations; it is never used for marketing or profiling purposes. 28 Mars Casino offers responsible gambling tools including:
- Deposit limits (daily, weekly, monthly)
- Bet and loss limits
- Session time limits
- Cooling-off periods: 24 hours, 48 hours, 7 days, 30 days
- Self-exclusion: 6 months, 1 year, 5 years, or permanent
Changes to This Privacy Policy
28 Mars Casino reserves the right to update this privacy policy at any time to reflect changes in law, technology, or our business practices. Any material changes will be communicated to you via email or a prominent notice on our website at least 14 days before they take effect. Your continued use of the platform after changes take effect constitutes your acceptance of the updated 28 Mars Casino privacy policy. We encourage you to review this page regularly to stay informed about how we protect your personal information and uphold your privacy rights.
Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to your personal data, data security, or your privacy rights, please do not hesitate to contact the 28 Mars Casino Data Protection Officer:
- Email: [email protected]
- Support email: [email protected]
- Live chat: Available 24/7 on 28marscasino-aussies.com
- Supervisory authority: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
We take every query regarding 28 Mars Casino data protection and user data seriously and commit to responding promptly and transparently to all privacy concerns.
Frequently Asked Questions — Privacy Policy
What personal data does 28 Mars Casino collect?
28 Mars Casino collects identification data (name, date of birth, ID documents), contact data (email, phone, address), financial data (payment method details, transaction history), gaming activity data, technical data (IP address, device type, cookies), communication data (support chat logs), and sensitive responsible gambling data. Full details are provided in the 28 Mars Casino privacy policy table above.
How does 28 Mars Casino use cookies?
Our 28 Mars Casino cookie policy categorises cookies into four types: strictly necessary, analytical, functional, and marketing. Strictly necessary cookies require no consent and enable core platform functions. All other cookies require your explicit consent, which you can manage via the Cookie Consent Centre at any time.
Is my financial data safe at 28 Mars Casino?
Yes. 28 Mars Casino data security is enforced through 256-bit SSL/TLS encryption, firewalls, intrusion detection systems, and secure data storage in ISO-certified data centres. Your financial personal data is never shared with third parties except as required to process payments or meet legal obligations.
How can I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion, restriction, portability, objection, or withdrawal of consent — contact our DPO at [email protected]. We will respond within 30 days. If you are unsatisfied, you may escalate your complaint to the OAIC.
How long does 28 Mars Casino retain my personal information?
28 Mars Casino data storage periods vary by data type: account data is retained for the duration of the account plus 7 years; financial transaction records are kept for 7 years; KYC documents for 5 years after account closure. All personal information is securely deleted once the retention period expires. See the full retention table above for details.
Does 28 Mars Casino sell my personal data?
No. 28 Mars Casino does not sell, rent, or trade your personal data or user data to third parties for their own marketing or commercial purposes. 28 Mars Casino confidentiality standards ensure your personal information is shared with third parties only when strictly necessary for service delivery or legal compliance.
What should I do if I think my data has been compromised?
If you suspect unauthorised access to your account or a breach of your personal data, contact our 24/7 live chat support or email us immediately at [email protected]. Our information security team will investigate promptly and, if required by law, notify you and the relevant authorities within the prescribed timeframes.